Most retail trade is accomplished through small shops supplied by small distributors. Consumer products are priced based on what the market will bear. Kampala is Uganda's main commercial center, but many concerns have their headquarters or regional offices in Nairobi, Kenya. Bootlegging of cassettes and videos is common. The market for smuggled goods, including fuel, clothing, electronics and other consumer goods, is rather large. English is the business language, although Swahili is often spoken as well. Products are marketed through radio and television advertising.
Business hours are from 8 or 8:15 AM to 12:30 PM and from 2 to 5 PM . Shops close on Sundays. Banking hours are 8:30 AM to 12:30 PM , Monday–Friday.